Terms and Conditions

Effective Date: 1 August 2026
Last Updated: 1 August 2026

These Terms and Conditions govern your use of the RCIRC website, hospital appointment services, consultation facilities, learning platform, online courses, webinars, learner accounts, payments, assessments and certificates.

By accessing the website, submitting a form, creating an account, purchasing a course or using our services, you agree to these Terms.

1. Service Provider

The website and services are operated by:

Royal Cancer Institute & Research Centre
A unit of Oncocare Medicals Pvt. Ltd.
113/103 A, Swaroop Nagar,
Kanpur, Uttar Pradesh 208002, India

2. Website Information

The website provides general information concerning:

• Hospital departments.
• Doctors.
• Healthcare services.
• Treatments.
• Technology and facilities.
• Appointments.
• Online consultations.
• Patient education.
• Courses.
• Webinars.
• Training programmes.
• Assessments.
• Certificates.
• Employment opportunities.

Website content may be updated without prior notice.

3. Acceptance of Terms

By selecting an acceptance checkbox, creating an account, making payment or accessing a course, you confirm that:

• You have read these Terms.
• You accept the Privacy Policy.
• The information provided by you is accurate.
• You are legally capable of entering into this agreement.
• You agree to relevant service or course-specific conditions.

Electronic acceptance will have the same effect as written acceptance.

4. Medical Information

Website information is provided for general education and awareness.

It is not a substitute for:

• Medical examination.
• Diagnosis.
• Prescription.
• Treatment.
• Emergency care.
• Advice from a qualified healthcare professional.

Do not delay or discontinue treatment based solely on website information.

5. No Automatic Doctor–Patient Relationship

Viewing the website, submitting a form or receiving an automated response does not automatically create a doctor–patient relationship.

A professional relationship begins only when a registered medical practitioner accepts the consultation and undertakes to provide care.

6. Appointments

Submitting an appointment form is a request and not a confirmed appointment.

An appointment is confirmed only after confirmation from RCIRC by:

• Telephone.
• SMS.
• Email.
• WhatsApp.
• Learner or patient dashboard.
• Another authorised channel.

Appointments may be delayed, modified or cancelled because of:

• Medical emergencies.
• Doctor availability.
• Clinical priority.
• Equipment availability.
• Hospital operations.
• Technical problems.
• Events outside reasonable control.

7. Online Consultation

Where an online consultation is available, it will be subject to:

• Identity verification.
• Patient consent.
• Doctor availability.
• Professional judgement.
• Technology availability.
• Applicable telemedicine requirements.

A doctor may require:

• Physical examination.
• Additional investigations.
• In-person consultation.
• Emergency referral.
• Consultation with another specialist.

8. Emergency Use

Website forms, course chats, emails and social-media messages must not be used for medical emergencies.

For an emergency, contact the hospital or visit the nearest emergency facility immediately.

Published hospital contact numbers include:

• +91 8400 333 104
• +91 8400 333 105
• +91 8400 333 106
• +91 8400 333 107
• +91 8400 333 108

9. User Information

You agree to provide information that is accurate, current and complete.

You must not:

• Impersonate another person.
• Provide false medical or professional information.
• Submit forged qualifications.
• Upload malicious files.
• Use another person’s account.
• Attempt unauthorised access.
• Interfere with website security.
• Use the service unlawfully.

10. Eligibility for Courses

Unless stated otherwise, users must be at least 18 years old to independently purchase a course.

Certain courses may require:

• Medical or healthcare qualifications.
• Professional registration.
• Educational certificates.
• Previous training.
• Employment or institutional identification.
• Faculty approval.

Payment does not guarantee admission where eligibility verification is required.

11. Account Registration

You may be required to create a personal account to access courses, assessments or certificates.

Your account is personal and non-transferable.

You are responsible for:

• Providing accurate account information.
• Maintaining current contact details.
• Protecting your password and OTP.
• Logging out from shared devices.
• Reporting unauthorised access.
• Activity conducted through your account.

12. Login Credentials

You must not:

• Share your password or OTP.
• Permit another person to use your account.
• Sell or rent account access.
• Create multiple accounts to misuse discounts.
• Attempt to access another learner’s information.
• Bypass security controls.

RCIRC may suspend an account where unusual activity, sharing, fraud or security concerns are detected.

13. Course Information

Each course page may display:

• Course title.
• Description.
• Learning objectives.
• Eligibility.
• Intended audience.
• Faculty information.
• Course duration.
• Start and end dates.
• Access period.
• Language.
• Live-session schedule.
• Fees and taxes.
• Assessment requirements.
• Certificate criteria.
• Technical requirements.
• Refund conditions.

Users must review this information before purchasing.

14. Course Enrolment

Course enrolment is confirmed only when:

• Payment is successfully received.
• Eligibility requirements are completed.
• RCIRC sends confirmation or activates access.

RCIRC may reject or cancel enrolment where:

• Eligibility requirements are not met.
• Payment fails or is reversed.
• Information is false.
• The course reaches capacity.
• Fraud or misuse is suspected.
• The course is cancelled.
• Enrolment would violate law or professional requirements.

15. Course Access

Access will be provided for the period stated on the course page, confirmation communication or learner dashboard.

Unless expressly stated, course access is not permanent.

“Lifetime access”, where offered, means access during the commercial and technical life of the course or platform and does not guarantee indefinite availability.

16. Live Classes and Recordings

Learners are responsible for joining live sessions at the scheduled time.

Unless otherwise stated:

• Missed sessions will not automatically be repeated.
• Recordings may be provided at RCIRC’s discretion.
• Recording availability may be time-limited.
• Classes may be recorded.
• Learners must behave professionally.
• The schedule may change for reasonable operational reasons.

17. Technical Requirements

Learners are responsible for arranging:

• A compatible device.
• Stable internet access.
• Updated browser or application.
• Audio and video facilities where required.
• Required software.
• A secure email address and mobile number.

RCIRC is not responsible for access problems caused solely by the learner’s device, internet connection or unsupported software.

18. Educational Purpose

Courses are provided for education, awareness and professional development.

Course participation does not automatically:

• Create a doctor–patient relationship.
• Authorise medical practice.
• Grant a medical licence.
• Replace formal professional education.
• Replace supervised clinical training.
• Guarantee employment.
• Guarantee promotion.
• Guarantee professional registration.
• Guarantee examination success.
• Guarantee recognition by an employer or regulator.

19. Clinical Cases and Confidentiality

Course content may include anonymised clinical cases, reports, medical images or treatment discussions.

Learners must not:

• Attempt to identify a patient.
• Disclose patient information.
• Copy confidential case material.
• Publish clinical material online.
• Upload identifiable patient data without permission.
• Use patient information for unauthorised purposes.

20. Assessments

Courses may include:

• Quizzes.
• Assignments.
• Attendance requirements.
• Practical assessments.
• Final examinations.
• Minimum passing scores.

RCIRC may use reasonable identity-verification or examination-monitoring methods.

Cheating, impersonation, plagiarism or unauthorised assistance may result in disqualification.

21. Certificates

Certificates will be issued only where the learner meets the published requirements.

Requirements may include:

• Minimum attendance.
• Completion of modules.
• Passing assessments.
• Assignment submission.
• Full payment.
• Identity verification.
• Compliance with course rules.

Unless expressly stated otherwise, an RCIRC certificate is a certificate of participation or completion.

It is not automatically:

• A university degree.
• A professional licence.
• Medical registration.
• Government recognition.
• Authority to practise medicine.

RCIRC may withhold, revoke or correct certificates obtained through fraud, impersonation, account sharing, plagiarism or false information.

22. Fees and Payments

Prices, applicable taxes and the total payable amount will be displayed before payment.

Payments may be accepted through authorised providers using:

• UPI.
• Debit or credit cards.
• Net banking.
• Digital wallets.
• Bank transfer.
• Other displayed methods.

Payment is subject to the terms and availability of the payment provider.

23. Payment Security

Users must never disclose:

• UPI PIN.
• Card PIN.
• CVV.
• Net-banking password.
• Banking OTP.
• Account password.

RCIRC will not ordinarily ask for these credentials.

24. Intellectual Property

All website and course content is owned by or licensed to RCIRC, including:

• Text.
• Logos.
• Photographs.
• Videos.
• Recorded lectures.
• Presentations.
• Notes.
• Medical illustrations.
• Case studies.
• Question banks.
• Assessments.
• Software.
• Certificates.
• Course design.

Payment grants only a limited, personal, non-exclusive, non-transferable and revocable right to access the purchased content.

Ownership is not transferred.

25. Prohibited Course Uses

You must not:

• Record courses without permission.
• Download content where downloading is disabled.
• Share course links or files.
• Upload content to YouTube, Telegram or file-sharing platforms.
• Resell or redistribute course material.
• Conduct paid training using RCIRC content.
• Remove copyright notices or watermarks.
• Circumvent platform security.
• Use screen-recording or extraction software.
• Misuse faculty names or photographs.

Unauthorised use may result in immediate termination without refund and legal action.

26. User Conduct

Users must not engage in:

• Abuse or harassment.
• Threats.
• Hate speech.
• Discrimination.
• Obscene or unlawful communication.
• Spam.
• Unauthorised advertising.
• Academic dishonesty.
• Disruption of live sessions.
• Sharing another person’s private information.
• Misleading medical or professional claims.

27. Suspension and Termination

RCIRC may suspend or terminate access where a user:

• Shares an account.
• Violates confidentiality.
• Infringes intellectual property.
• Engages in fraud.
• Initiates an unjustified chargeback.
• Provides false qualifications.
• Harasses staff or learners.
• Attempts unauthorised access.
• Fails to complete an agreed payment plan.
• Uses the platform unlawfully.

Serious security, confidentiality or fraud violations may result in immediate termination.

28. Treatment and Learning Outcomes

RCIRC does not guarantee:

• A specific treatment outcome.
• Recovery time.
• Cure.
• Examination success.
• Employment.
• Promotion.
• Income.
• Registration.
• Accreditation.
• Acceptance of a certificate by a third party.

29. Insurance and Empanelment

Website information concerning insurance, TPAs, government schemes or empanelment does not guarantee:

• Cashless approval.
• Reimbursement.
• Treatment authorisation.
• Eligibility.
• Coverage.

Patients should independently confirm coverage with the relevant organisation.

30. Third-Party Services

Third-party links, payment gateways, maps, video platforms and external resources are governed by their own terms.

RCIRC is not responsible for independently operated third-party services.

31. Website and Platform Availability

We do not guarantee uninterrupted or error-free availability.

Services may be unavailable due to:

• Maintenance.
• Security updates.
• Server failure.
• Internet failure.
• Payment-provider issues.
• Third-party service interruption.
• Events outside reasonable control.

Where a significant platform failure prevents paid course access, RCIRC may provide an access extension or another reasonable remedy.

32. Limitation of Liability

To the extent permitted by law, RCIRC will not be liable for loss arising solely from:

• Reliance on general website content instead of professional advice.
• Incorrect information supplied by a user.
• Learner device or internet failure.
• Missed live sessions.
• Third-party platforms.
• Unauthorised account use not promptly reported.
• External recognition of a course certificate.
• Events outside reasonable control.

Nothing in these Terms excludes liability that cannot legally be excluded.

33. Governing Law and Jurisdiction

These Terms are governed by the laws of India.

Subject to applicable patient and consumer rights, courts having jurisdiction in Kanpur, Uttar Pradesh will have jurisdiction over disputes.

34. Contact

Email: consult@royalcancer.com
Phone: +91 8400 333 105