Effective Date: 1 August 2026
RCIRC is committed to respectful, ethical, safe and transparent healthcare and education.
Patient Rights
Patients have the right to:
- Receive understandable information about their condition.
- Know proposed investigations and treatment options.
- Be informed of expected benefits, risks and alternatives.
- Know the identity and role of healthcare professionals.
- Receive appropriate emergency assessment.
- Provide informed consent.
- Receive respectful and dignified care.
- Privacy and confidentiality.
- Access available medical records according to procedure.
- Seek a second opinion.
- Receive information about charges.
- Receive an itemised bill.
- Receive care without unlawful discrimination.
- Participate in treatment decisions.
- Refuse treatment after understanding possible consequences.
- Receive discharge and follow-up instructions.
- Submit a grievance without retaliation.
- Receive appropriate referral or transfer information.
- Receive information before participating in research.
Learner Rights
Learners have the right to:
- Receive clear course information before payment.
- Know eligibility requirements.
- See total fees and applicable taxes.
- Know the access duration.
- Know assessment and certificate requirements.
- Receive access after successful enrolment.
- Receive reasonable technical support.
- Have personal information handled according to the Privacy Policy.
- Receive information about schedule changes.
- Request correction of account information.
- Submit complaints or refund requests.
- Receive a certificate where published conditions are met.
- Be treated respectfully by faculty and staff.
Patient Responsibilities
Patients and representatives are expected to:
- Provide accurate medical and contact information.
- Inform the care team about allergies and medicines.
- Ask questions when information is unclear.
- Follow the agreed treatment plan.
- Attend appointments on time.
- Inform the hospital about cancellations.
- Treat staff and other patients respectfully.
- Follow safety and infection-control instructions.
- Avoid violence, threats or harassment.
- Avoid photography or recording without permission.
- Protect personal belongings.
- Pay legitimate charges.
- Avoid damage to hospital property.
- Use grievance procedures responsibly.
Learner Responsibilities
Learners are expected to:
- Provide accurate identity and qualification information.
- Protect passwords and OTPs.
- Use only their own account.
- Attend scheduled sessions.
- Complete assessments honestly.
- Respect faculty and other learners.
- Follow confidentiality requirements.
- Avoid sharing patient information.
- Avoid copying or redistributing course content.
- Meet published technical requirements.
- Pay applicable fees.
- Follow course rules.
- Avoid misleading professional claims.
- Report unauthorised account use.